I can’t get my eSIM installed

If you’re having trouble installing your eSIM, here are some troubleshooting steps to help you resolve the issue:

1. Check Device Compatibility:

  • Verify Support: Ensure that your device supports eSIM technology. Most modern smartphones, such as recent iPhones, Google Pixel models, and Samsung Galaxy phones, support eSIM. Refer to your device’s user manual or the manufacturer’s website for confirmation.

2. Confirm eSIM Activation Details:

  • QR Code or Activation Code: Double-check that you have the correct QR code or activation details from your eSIM provider. Ensure you’ve followed the instructions accurately.
  • Valid Plan: Ensure that the eSIM plan you’re trying to install is valid and not expired.

3. Follow Installation Instructions:

  • iOS Devices:
    1. Go to Settings > Cellular > Add Cellular Plan.
    2. Scan the QR Code provided by your eSIM carrier or enter details manually if provided.
    3. Follow Prompts to complete the installation.
  • Android Devices:
    1. Go to Settings > Network & Internet > Mobile Network.
    2. Select Add Carrier or Add Mobile Plan.
    3. Scan the QR Code or enter details manually.

4. Check Network Settings:

  • Data Roaming: Ensure data roaming is enabled if you are using an international eSIM plan.
  • Network Selection: Sometimes manually selecting a network can help. Go to Settings > Network & Internet > Mobile Network and look for network selection options.

5. Update Your Device:

  • Software Update: Ensure your device’s operating system is up to date. Sometimes, updates include important fixes for eSIM issues.

6. Restart Your Device:

  • Reboot: A simple restart can resolve many connectivity and installation issues. Turn off your device, wait a few seconds, and then turn it back on.

7. Check for Network Issues:

  • Signal: Ensure you have a stable network signal. Poor connectivity can sometimes affect eSIM installation.

8. Contact Your eSIM Provider:

  • Support: Reach out to JetSIM or your eSIM provider’s customer support for assistance. They can check if there are any issues with the activation details or provide additional troubleshooting steps.

9. Reset Network Settings:

  • Reset Settings: If other steps don’t work, you might try resetting your network settings, which can resolve configuration issues. Note that this will erase saved Wi-Fi networks and passwords.
    • iOS: Go to Settings > General > Reset > Reset Network Settings.
    • Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

10. Check for Device Lock:

  • Carrier Lock: Ensure your device is not locked to a different carrier that might prevent the installation of an eSIM from another provider.