My data turned on, but it’s not working?

If your eSIM’s data is turned on but not working, here are some steps to troubleshoot and resolve the issue:

1. Check Data Connection:

  • Network Signal: Ensure you have a good network signal. If you’re in an area with weak coverage, try moving to a location with better reception.

2. Verify Data Plan Activation:

  • Plan Status: Confirm that your data plan is active and hasn’t expired. You can usually check this through your eSIM provider’s app or website.

3. Check APN Settings:

  • Access Point Name (APN): Ensure the APN settings for your eSIM are correctly configured. Incorrect APN settings can prevent data from working.
  • iOS: Go to Settings > Cellular > Cellular Data Options > Cellular Network and enter the correct APN settings provided by your eSIM provider.
  • Android: Go to Settings > Network & Internet > Mobile Network > Advanced > Access Point Names and enter the required APN settings.

4. Restart Your Device:

  • Reboot: Restarting your device can often resolve temporary issues. Turn off your device, wait a few seconds, and then turn it back on.

5. Check Data Roaming Settings:

  • Roaming: If you’re using an international eSIM plan, ensure that data roaming is enabled.
  • iOS: Go to Settings > Cellular > Cellular Data Options > Data Roaming and toggle it on.
  • Android: Go to Settings > Network & Internet > Mobile Network > Roaming and enable it.

6. Update Your Device:

  • Software Update: Make sure your device’s operating system is up to date, as updates can include fixes for connectivity issues.

7. Reset Network Settings:

  • Network Reset: Resetting network settings can resolve configuration issues. Note that this will erase saved Wi-Fi networks and passwords.
    – iOS: Go to Settings > General > Reset > Reset Network Settings.
    – Android: Go to Settings > System > Reset options > Reset Wi-Fi, mobile & Bluetooth.

8. Check for Carrier Issues:

  • Service Status: There might be an issue with your eSIM provider’s network. Check their website or contact customer support to see if there are any service outages or issues.

9. Verify eSIM Profile:

  • Profile Settings: Ensure that the eSIM profile is correctly installed and active on your device. You can check this in the Mobile Network or Cellular Data settings.

10. Contact eSIM Provider Support:

  • Support Help: If none of the above steps resolve the issue, contact JetSIM or your eSIM provider’s customer support. They can help diagnose and fix any issues with your data plan.